Exchange & Returns

At Genuins Lebanon, we strive to ensure you are fully satisfied with your purchase. Please take a moment to review our policy regarding exchanges, manufacturing defects, and order errors.

1. Returns

We do not offer refunds for purchases made online or in-store. However, you may exchange your item under the conditions outlined below.

2. Exchanges

You may exchange your product for a different size or another item in-store within 15 days of receiving your order, provided that:

• The original box, voucher, and label are present.

• The item is unused, unwashed, and in its original condition.

Exchanges can be made:

• In-store: Present your product along with the voucher and packaging.

3. Incorrect Orders or Manufacturing Defects

If you receive an item with a manufacturing defect or the wrong product, Genuins will replace it free of charge.
In such cases:

• Genuins will cover all return and reshipping costs.

• The replacement process will begin once the returned item has been inspected and approved.

4. Conditions for Acceptance

To qualify for an exchange or replacement:

• The item must be in new condition, with its box, label, and voucher.

• Products showing signs of wear, damage, or alteration will not be accepted.

5. How to Request an Exchange or Replacement

You can exchange your item in-store at Genuins – City Centre or Genuins – City Mall within 15 days of receiving your order.

Please bring:

• Your order number or proof of purchase
• The item in its original condition and packaging
  

Our in-store team will assist you with selecting your preferred replacement item or size and guide you through the process.