Privacy Policy

Last updated: 01/10/2025

Introduction
Welcome to GenuinsLB (“we,” “us,” “our,” or “Genuins”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://genuinslb.com) (“Site”) or use our services (collectively, “Services”). By accessing or using the Site or Services, you accept the practices described herein.

1. What Information We Collect

We may collect the following types of information:

1.1 Personal Information (Personally Identifiable Information)

You may provide us certain personal data when you interact with the Site or Services, for example:

Name
Email address
Postal address
Telephone / mobile number
Payment information (e.g. credit card, if needed for purchases)
Username / account credentials
Other information you provide when contacting us, filling forms, subscribing, or placing orders

1.2 Non-Personal / Technical Information

We may automatically collect certain information when you use the Site:

IP address
Browser type & version
Operating system
Device identifiers
Referring / exit pages and URLs
Pages visited, time spent per page
Clickstream data
Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for purposes such as:

To provide, maintain, and improve our Site and Services
To process your orders, payments, and fulfill requests
To send you confirmations, updates, and customer support communications
To send you marketing or promotional emails (where you consent)
To personalize your experience (e.g. content, offers)
To detect and prevent fraud, misuse, or security incidents
To analyze usage and trends, for internal analytics
To comply with legal obligations

3. Legal Basis for Processing (if applicable)

If you are in a jurisdiction requiring a lawful basis (e.g. GDPR in the EU), our lawful bases include:

Consent — e.g. when you opt-in for marketing
Contractual necessity — e.g. to fulfill an order or service
Legal obligation — e.g. record keeping, responding to lawful requests
Legitimate interests — e.g. improving our services, fraud prevention (unless overridden by your rights)

4. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g. web beacons, local storage) to:

Recognize your devices
Remember your preferences
Enable features (e.g. login, shopping cart)
Analyze usage of the Site
Deliver targeted advertising (if applicable)

You can manage or disable cookies through your browser settings. However, doing so may limit certain functionalities of the Site.

5. How We Share Your Information

We may share your data in the following circumstances:

Service providers / third parties: To vendors, payment processors, hosting providers, analytics services, email delivery services, etc.
Business transfers: In event of merger, acquisition, or asset sale
Legal compliance: If required by law, regulation, legal process, or governmental request
Protection of rights: To investigate or defend against fraud, security breaches, illegal activity, or rights violations
With your consent: When you expressly permit us

We will endeavor to ensure that third parties abide by privacy and security obligations.

6. Data Retention

We will retain personal information for as long as needed to fulfill the purposes outlined in this policy (e.g. to provide services, comply with legal obligations, resolve disputes, enforce agreements). When no longer needed, we will securely delete or anonymize it.

7. Data Security

We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, misuse, alteration, or destruction. However, no method of transmission over the Internet or storage is 100% secure, so we cannot guarantee absolute security.

8. International Transfers

If your data is transferred or stored outside your country (for example, servers or service providers in other jurisdictions), we will ensure appropriate safeguards (e.g. contractual protections, standard data protection clauses) to maintain an adequate level of protection.

9. Your Rights & Choices

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

Right to access your data
Right to correct / update inaccurate or incomplete data
Right to erase (right to be forgotten)
Right to restrict or object to processing
Right to data portability
Right to withdraw consent (where processing based on consent)
Right to lodge a complaint with a supervisory authority

To exercise your rights, you may contact us (see “Contact Us” below). We may ask for verification before processing requests.

Additionally, you may opt out of marketing communications by following unsubscribe instructions in our emails or contacting us.

10. Children’s Privacy

Our Site and Services are not intended for children under the age of 13 (or a higher age depending on jurisdiction). We do not knowingly collect personal information from minors. If we learn we have collected data from a child without proper consent, we will delete it promptly.

11. Third-Party Links & Services

Our Site may contain links to other websites, plugins, or services operated by third parties. We are not responsible for the privacy practices or content of those third parties. We encourage you to read the privacy policies of every site you visit.

12. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. When we do, we will update the “Last updated” date at top. Significant changes will be posted or notified (e.g. via email or banner). Your continued use of the Site after revisions means you accept the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: hello@genuinslb.com
Address: City Mall, Dora, Lebanon