If it is the first time you use a bio plant, there are several things that you should know: the last is anatomical, this means that you will see some pronunciations in the plant, necessary for the correct positioning of the foot. At the beginning it may find you strange, but as soon as you try them, you will not be able to take them away! We advise on our genuins, choose the size you usually use. Keep in mind that some millimeters (approximate half centimeter) must be left over both in the front and rear of the Bio, so that the foot rests correctly.

genuins It offers you a free size change. Write us to contact@genuinslb.com and we will tell you how to make the change

Cork plant: clean with a wet wipe and let dry in vertical position before saving it

Serraje sandals: Clean with a soft brush with fine bristles.

Outside part:
Most Home models are made with felt, in this case, they can be cleaned with a sponge with soap and water to remove spots, avoiding rubbing very strong.

Interior part:
Plant with Pelito: Clean with a wipe or wet cloth, then dry with the hair dryer to prevent the little one from being caked and remained soft.

Cork plant:
clean with a wet wipe and let dry in vertical position before saving it.
Steraje plant: Clean with a soft brush with fine bristles. All our models have cork anatomical plant, so the use of washing machine is advised.

In special periods such as sales, promotions, items preordist shipping deadlines can be increased.

Do you have any problem with your order?
Contact us through contact@genuinslb.com and we will resolve it as soon as possible.

Cash on Delivery is currently the only option for shopping online

No refunds, but you can change by size or any other item online or in store by the presence of the box, voucher and label within 15 days from receiving your order.

What happens if there is an error in the order or a manufacturing failure?
In the event that the product received presents a manufacturing failure or the order is wrong, we replace it without any charge. genuins It will assume the return and shipping costs of the new product.